How can we help?
How do I place an order?＋
Browse a designer’s storefront, open a style, choose your size (or “Made to measure”), add to bag and check out. You’ll pay securely online and get updates as your order is made.
What does “Made to measure” mean?＋
Many designers make each piece to your body measurements rather than standard sizes. Add your measurements at checkout (use our size guide’s “How to measure” steps), and the designer tailors the piece to you.
How do I take my measurements?＋
On any product, tap “Size guide” → “How to measure”. It shows, step by step, how to measure your bust, waist, hips, shoulder, sleeve and length with a soft tape.
Are payments secure?＋
Yes. Payments are processed by trusted providers (e.g. Paystack). We never store your full card details.
How long does delivery take, and how much is it?＋
It depends on the designer and the piece (made-to-order items take time to produce). Delivery options, timeframes and costs are shown on each store’s Policies page and confirmed at checkout.
Can I return an item?＋
Return and exchange terms are set by each designer and shown on their store’s Policies page. Custom/bespoke pieces are generally non-returnable unless faulty — if there’s a problem, contact the designer from your order.
How do I contact a designer or get help?＋
Message the designer directly from your order, or email our team at hello@hauteapps.com.